Comparisons
Reinforcement Learning Policy
Heuristic
Calls Processed
9,184
3.27%
Calls Queued
861
5.38%
Calls Processed
8,582
1.38%
Calls Queued
1012
4.87%
Calls Balked
3,254
5.13%
Call Wait Times
18 Minutes
11.7%
Calls Balked
4,124
8.38%
Call Wait Times
34 Minutes
6.73%