Interconnected Call Centers
Active Calls
1121
5.27% Since last week
Queued Calls
560
1.08% Since last week
Balked Calls
123
6.14% Since last week
Calls Per Hour
Call Center | Calls Per Hour | Balk Rate |
---|---|---|
Call Center 0 | 784 | 2.05% |
Call Center 1 | 1023 | 1.48% |
Call Center 2 | 683 | 0.59% |
Call Center 3 | 982 | 3.12% |
Call Center 4 | 812 | 1.72% |
Call Center Utilization
Channels
Channel | Visits | |
---|---|---|
Direct | 2,050 |
|
Transfer | 1,405 |
|
Call Back | 750 |
|
Call Duration Statistics
Duration (Minutes) | Sessions |
---|---|
0-30 | 2,250 |
31-60 | 1,501 |
60+ | 750 |